We offer a configurable product. Our biggest opportunity is that customers do not fully specify what they want. They just specify a few features they want, and leave the rest to the sales rep. They want the sales rep to recommend a good choice. Like we see on Amazon e-store…. But we are not selling simple stuff like books. Everyone on our team talked and agreed about an Amazon like strategy, and we knew that we needs more sophisticated tools to accomplish that for our products, which are highly configurable. However - if we can recommend a few configurations at the point of sale, it is a win-win”.
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